ScreenHunter_181 Jul. 14 06.25Your Financial Profile is a tablet-based application that enables bank to improve customer service levels and allows bank staff to serve customers remotely from anywhere, removing physical barriers to effective communications.

Issues To Solve

  • Branch operational costs are high and need to be controlled
  • Limited development budget
  • Increase branch business by providing better services
  • Increase customer loyalty and brand value

Increased Value Achieved

  • Increase customer service productivity and convenience – customers can keep in touch with service staff and use banking services anywhere, anytime
  • Increase loyalty between customer and bank through increased frequency of customers using banking facilities
  • Giving customers financial advice that they can trust and make better decisions about their banking and financial product use